Troubleshooting Your Card Machine
1. Check the Basics
💡 95% of card machines issues can be resolved by following these two steps.
- Wi-Fi Signal: Ensure your terminal is connected to a strong and stable Wi-Fi network.
- Restart Device: Hold down the power button to restart the terminal.
2. Reach Out to Us
If the issue persists, please contact the Atoa Support Team:
- Live Chat: Tap the chat icon on the bottom right of this screen.
- Email: hello@paywithatoa.co.uk
3. Information We’ll Need
To help resolve the issue quickly, please provide:
- Your Business Name
- Your Terminal Serial Number (10-digit "S/N" code on the back of the device)
- A description of the error (what you expected vs. what actually happened)
- How long the issue has been occurring
- Your phone number (so we can call you if needed)
4. Remote Assistance
Our systems allow us to remotely check and diagnose your terminal. Your PAX A920 Pro has a 12-month limited warranty (which excludes loss and accidental damage).