If you’re not getting payment notifications from Atoa, don’t worry, you can follow these steps to fix it.
If you’re using Google Chrome
- Click the Manage icon (or site information icon) next to the website address in Chrome.
- Click Reset permissions.
- If you don’t see this option, click Site settings.
- Click on Reset permissions.
- Go back to Atoa and you’ll see a flash message on the Payments page asking if you want to enable notifications.
- Click Enable notifications to turn them on again. When your browser shows a banner asking for permission, click Allow.
After this, you should start receiving browser notifications from Atoa.
If you’re using Microsoft Edge
Option 1: Manage notifications directly from the address bar
- Click the View site information icon (next to the address bar).
- Select Permissions for this site
- Under Notifications, select Allow from the dropdown menu.
- Go back to Atoa and simply refresh the page.
Option 2: Remove or block notifications in Edge settings
- Click Settings and more (⋯) in the top-right corner of your browser window.
- Select Settings.
-
In the left menu, click Privacy, search, and services.
-
Click Site permissions.
-
Select All sites. Choose Atoa from the list of sites.
-
Under Notifications, select Allow from the dropdown menu.
-
Go back to Atoa and refresh the page.
Once you’ve completed these steps, your Atoa notifications should start working again.
If you’re using Safari
-
In the menu bar, go to Safari → Settings.
-
Click the Websites tab and select Notifications from the sidebar.
-
Find Atoa in the list and change its status to Allow.
-
Go back to Atoa and refresh the page.
After this, Safari will allow payment notifications from Atoa.
FAQ:
Why is my payment status not updating?
If a payment has already gone through but still shows as “To be paid” on your web dashboard, your browser may not be auto-refreshing the page.
You can manually refresh the page using one of the methods below:
- Google Chrome: Press Ctrl + F5 (Windows) or Cmd + R (Mac).
- Microsoft Edge: Press Ctrl + F5 (Windows) or Cmd + R (Mac).
- Safari: Press Cmd + R (Mac).
- Firefox: Press Cmd + R (Mac).
You can also click the refresh button at the top-right corner of your screen (see image below) to update your page.
Once refreshed, you’ll see a green tick confirming that the payment is successful.